Last updated: 7 November 2026
This policy applies to all services bought on sourabsaha.com from Excel Xpert (Sourab Saha), Kolkata, India.
1. Money back within 3 days
If the delivered work is not as described in your order and package, you can ask for a full refund within 3 days of delivery, wherever you are in the world. Please tell me on the order page what does not match the order description, with an example file or screenshot, so I can check it. I will first offer to fix it within the included revisions. If it still does not match the description, you get your money back.
2. Cancelling an order
- Before work starts (before you submit your requirements): you can cancel from the order page or by message and get a full refund.
- After work starts: you can cancel by agreement. You pay only for the part already delivered, and the rest is refunded.
- If I cannot deliver on time or cannot do the work, I will cancel the order and refund you in full.
3. When a refund is not given
- The work matches the order description, but you changed your mind or your requirements changed after delivery.
- The request is made more than 3 days after delivery.
- The problem comes from files, data or access that were not provided, or from changes made to the delivered files by someone else.
4. How refunds are paid
Refunds go back to the original payment method: card, UPI and netbanking payments through Razorpay, PayPal payments through PayPal, and bank transfers to the account they came from. I start the refund within 2 working days of approving it. Razorpay and PayPal refunds usually reach you within 5 to 7 working days, depending on your bank. Bank charges or currency conversion differences taken by your bank are not controlled by me.
5. Chargebacks
Please contact me first so I can fix the problem or refund you quickly. Most issues are solved within a day.
Contact: Excel Xpert (Sourab Saha), Kolkata, West Bengal, India. Email info@sourabsaha.com, or use the contact form. I reply within a few hours on working days.